LOGIQUECODE LLP – Support Model

Support Plans Overview

Support Parameter Basic Bronze Silver Gold Platinum
Support Channels Email / Ticket Email / Ticket Email + Phone Email + Phone + WhatsApp Dedicated Manager + All Channels
Availability Mon–Fri (10 AM–6 PM) Mon–Sat (10 AM–7 PM) Mon–Sat (9 AM–8 PM) Mon–Sun (8 AM–10 PM) 24×7
First Response SLA ≤ 24 hrs ≤ 12 hrs ≤ 6 hrs ≤ 3 hrs ≤ 1 hr
Resolution Priority Best Effort Standard High Priority Critical
Onboarding Support Basic Assisted Full Dedicated Specialist Dedicated Manager

Onboarding Support Details

Basic (Includes 3 Online Training Sessions)

  • Standard system setup and account activation
  • Assisted configuration guidance
  • 3 online training sessions (1.5–2 hours each)
  • Admin & key user orientation
  • Email-based onboarding support
  • Go-live assistance and stabilization support

Assisted (Includes 3 Online Training Sessions)

  • Guided configuration support
  • Workflow and module-level assistance
  • Support during initial data upload
  • Priority onboarding assistance
  • Go-live stabilization support

Full Onboarding (3 Online + 1 Offline Training)

  • End-to-end onboarding by LogiqueCode team
  • Complete system configuration & role setup
  • Initial data setup & validation
  • 3 online training sessions + 1 on-site training
  • Go-live assistance and stabilization support

Dedicated Specialist

  • Assigned onboarding specialist
  • Single point of contact
  • 3 online + 1 offline training session
  • Faster onboarding turnaround
  • Go-live assistance

Dedicated Manager

  • Assigned account / implementation manager
  • Strategic rollout planning
  • Escalation management
  • 3 online + 1 offline training session
  • Periodic review meetings

Optional Paid Support Add-Ons

24×7 Emergency Support

  • ₹3,000 / month
  • Priority response for critical issues
  • SLA-based support after business hours

Dedicated WhatsApp Support

  • ₹2,000 / month
  • Direct WhatsApp support line
  • Faster response and tracking

Additional Training

  • Remote Training: ₹1,500 / session
  • On-Site Training: ₹3,000 / day
  • Admin & staff training with Q&A

Data Migration Assistance

  • Starting at ₹5,000 (one-time)
  • Migration from Excel or legacy systems
  • Data validation & cleanup

Standard Notes

  • Offline training includes one full working day.
  • Travel and accommodation charges may apply.
  • All add-ons are optional and billed separately.
  • Custom enterprise SLAs available on request.
  • Prices may vary depending on scope and requirements.

Quick Sales Mapping

  • Basic – Standard operational support
  • Bronze – Assisted usage support
  • Silver – Priority business-hour support
  • Gold – Extended-hours premium support
  • Platinum – Enterprise-grade managed support